Reloadable Visa Cards

FAQs

• How do you use an iChoose Reloadable card?

  

  An iChoose Reloadable Visa card is ‘Prepaid’ and the same size as a normal credit card or business card. This means that a single card can have funds loaded frequently according to the points earned by the cardholder over time. Funds can only be loaded by a corporate while the cardholder continues to spend the balance until the card expires. When funds are exhausted, and the card has not expired, and can be re-loaded by the corporate. Each card has a unique card number, which is also their account number. Cardholders select credit at the checkout and enter the PIN which they set at the time of activation. The card can be used multiple times as long as funds exist on the card. Card use instructions are printed on the card packaging.

• Where can iChoose Reloadable cards be used?

  

  iChoose Reloadable cards are just like a credit or debit card, and can be used wherever Visa cards are accepted, including online at over 24 million merchants worldwide. Whether you are purchasing high street fashion, electrical products, garden products, event tickets, something for the kids or something special for yourself, you can see the options are endless – these cards definitely give a cardholder the freedom of choice!

• What values can you load onto an iChoose Reloadable card?

  

  iChoose Reloadable cards can be ordered with any dollar amount from $10 to $4,999.99 per card and up to $25,000 during their validity period.

Who can iChoose Reloadable cards be given to?



iChoose Reloadable cards can only be ordered by Corporates, with all new card orders posted directly to anyone if you have their name, address, phone number. We usually see iChoose Reloadable cards sent to customers and staff for the purpose of rewards, incentives, ongoing rebates and expenses.

How are iChoose Reloadable cards activated?



iChoose Reloadable cards are sent directly to the cardholder via post. When they receive the card, they will follow the instructions on the card carrier to activate their card via the ‘My Account’ portal. Using personal information linked to their card, the cardholder then activates the card and is ready to use it for everyday purchases.

What are the Shipping costs?



If you have chosen to send a physical iChoose Reloadable card, each card includes local postage charges in the cost of the card. There are no more postage charges to you or your cardholder.

Is there a minimum card order quantity?



There is a minimum card order of 25 cards for any iChoose Reloadable cards. If you want your own card with branding, depending on the volume and card type the minimum order may vary. For more information contact our expert iChoose team.

How do I purchase an iChoose Reloadable card?



Our expert iChoose sales team will help you with all your queries on eligible purchases. Simply press ‘Contact Us’ and the team will assist matching the right card for your needs.

What are the delivery times?



Digital only cards can be issued same day if you have the correct cardholder details. Funds are needed to issue cards with value load on card card. Physical reloadable card orders can take up to 7-10 business days to be printed, packed and shipped to the cardholder. Once in the post the delivery time is in the hand of the postman! Please keep this in mind when you require cards to be delivered by a specific date.

Can additional funds be added to an iChoose Reloadable card?



Yes, an iChoose Reloadable card can be re-loaded or topped up. Once the card has been issued with a value, the card value can be spent, and you can top up more during the card’s validity period.

How quickly can you load funds on an iChoose Reloadable card?



With available funds to load, iChoose Reloadable cards can be loaded within 24 hours. This makes reloadable one of the quickest ways to reward and pay your important stakeholders. If you have a value load wallet, funds can be loaded the same day—if not instantly!

What details do you require for an iChoose+ Reloadable cards order?



iChoose+ Reloadable cards can only be ordered by corporates. We will need your company details to set up an account. Once ready to order, we will need some personal details of your cardholders to ensure we create and send a card securely to that individual. For every reloadable card you should have a unique ID for a card, as that is how you know funds will be loaded to the right card every time!

How do I order branded iChoose Reloadable cards?



iChoose Reloadable cards have two options for branded cards: digital only or physical with digital upgrade. Both options can be branded, or you can order our iChoose branded card option. Fully branded cards are the best option if you want real impact, as the whole face of the card has your company’s design. We can create a card design for you, or you can provide us with a card design. Card design is subject to Visa approval.

Do iChoose Reloadable cards have an expiry date?



Yes, iChoose Reloadable cards have a 24-month expiration period from the date of issue. The expiration date is printed on the card, and cards will expire at the end of the month shown. Once this date has passed, a cardholder will not be able to use the card or perform a balance transfer. This means that any remaining balance after the expiration date will be forfeited.

What happens if there are still funds on iChoose Reloadable cards when it expires?



We cannot extend the expiry date of an iChoose Reloadable Visa card. Once the card has expired, any remaining funds are forfeited, and the card cannot be accessed. Cardholders will not be notified before the expiry date.

Are there any fees or charges to use iChoose Reloadable cards?



There are some fees when using the call centre, or when cards are used overseas, there will be the usual foreign transaction fees. These fees are clearly outlined in the card’s Terms and Conditions. You will be charged a load fee when topping up cards as a corporate customer. This rate is set during the sign-up of your iChoose Reloadable card program.

What happens once all the funds have been spent?



If all the funds have been spent but the iChoose Reloadable card is still active – hold onto it! The card can be topped up at any time until the card expires. Only when the card expires should a cardholder look to cut it in half and discard it. Your cardholders do not need to mail the expired card back to us. No additional fees will be charged to you or the cardholder.

How to check your balance on an iChoose Reloadable cards?



All cardholders can check their card balance for free by visiting the cardholder website found on the back of the card or within the card pack.

What should a cardholder do if an iChoose Reloadable card is lost or stolen?



A cardholder can log into the card portal with the personal account details they created when activating their rewards credit card and request a replacement card.

Can I use a reloadable Visa card to pay my bills?



Yes, reloadable Visa cards can be used to pay bills, just like traditional credit or debit cards.

Can I use my reloadable Visa card to make purchases overseas?



Yes, reloadable Visa cards can be used to make purchases overseas, making them an excellent option for anyone travelling abroad. If you are travelling nationally in Australia, you can use the cards where Visa is acceptable. This card will always have a place among your travel cards.

Can I check my card balance online?



Yes, customers can easily check their card balance and manage their account online.

Are reloadable Visa cards available in Australia?



Yes, reloadable Visa cards are available in Australia and can be used for a wide range of services and purchases including online transactions.

Can I transfer money to other people using my reloadable Visa card?



No, iChoose Reloadable Visa cards cannot be used to transfer money to other people.

Are reloadable Visa cards a good gift card option or should i go for iChoose gift card option?



Yes, iChoose Reloadable Visa cards are a great gift card option as they offer more flexibility than traditional gift cards, can be used for online purchases and can be easily reloaded with additional funds. Feel free to contact the sales team with your requirement, and one of our iChoose experts will be in touch with you regarding the best card option for you.

How is a reloadable Visa card different from travel money?



A reloadable Visa card is a type of prepaid debit card that can be used to make purchases but cannot withdraw cash from ATMS. Unlike travel money, which can only be used in the country or region where the currency is accepted, a reloadable Visa card can be used to make purchases anywhere Visa is accepted, making it a more versatile option for international travel.

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